Contact

If you have questions about your user account, how the service works, or for assistance, please use the email kontakt@cinelight.pl

If you have any questions about this Privacy Policy or our use of your personal information, etc., please email kontakt@cinelight.pl.

We may need to authenticate the identity of the user who comes to us for assistance before processing the request, for his and our security reasons.

Data collection

We collect and store the following data on users:

Information provided by the user:

email;

name, surname;

information provided by a user who chooses to give a review or rating;

 

Short version – the most important information

We care about your privacy, but we also care about your time. That’s why we’ve prepared for you an abbreviated version of the most important rules related to privacy.

• When you enter into a contract, make a complaint or simply contact us, you provide us with information about you, among which may be personal data, and we guarantee you that your data will remain confidential, secure and will not be shared with any third party without your express consent.
• We use Google Analytics tools that collect anonymous information about your visits to the site, such as the sub-pages you viewed, the time you spent on the site, or transitions between each For this purpose, cookies from Google LLC regarding the Google Analytics service are used.

If the above information is not enough for you, you will find further details below.

Personal information

The administrator of your personal data within the meaning of data protection regulations is CINELIGHT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Kamienna 12 , 31-403 Kraków, NIP: 6793113209.

The purposes, legal basis and period of processing of personal data are indicated separately for each purpose of data processing (see provisions below for a detailed description of the various purposes of data processing).

In connection with our processing of your personal data, you have the following rights:

1. The right to request access to your personal data, rectification, erasure or restriction of processing,
2. The right to object to processing,
3. The right to data portability,
4. The right to withdraw your consent to the processing of personal data for a specific purpose, if you have previously given such consent,
5. The right to lodge a complaint with a supervisory authority in connection with our processing of personal data.

You can exercise the above rights in accordance with the rules described in Art. 16 – 21 RODO, by contacting us at kontakt@cinelight.pl We may deny you the exercise of certain rights among those indicated above in circumstances where the exercise of a particular right would conflict with the legitimate purpose of our data processing. For example, we may refuse to delete your personal data processed in connection with a contract until the statute of limitations for claims under the contract has expired.

Your provision of personal data is always voluntary, but necessary to enter into a contract, withdraw from a contract, make a complaint or simply contact us.

We guarantee you the confidentiality of any personal information you provide to us. We ensure that we take all security and data protection measures required by data protection regulations. Personal data is collected with due diligence and properly protected from access by unauthorized persons.

We entrust the processing of personal data to the following entities:

guarantee the application of appropriate measures for the protection and security of personal data required by law.

Contract. When entering into a contract, you must provide your data necessary for its conclusion, i.e. name
and name, email address, phone number, address.

The legal basis for the processing of your personal data is the performance of the contract you enter into under the terms and conditions of the site.

The data will be stored in the database and kept there until the statute of limitations for claims under the contract.

If you start the contracting process but do not complete it, using the abandoned shopping cart recovery mechanism we will process your email address data to send you a reminder to complete the contracting process.

Invoices. If we issue an invoice to you in connection with a contract, we process your data for this purpose to the extent necessary to issue the invoice. The legal basis for processing your data in this case is the fulfillment of the legal obligation to issue an invoice. In addition, all invoices issued are included in the accounting records,
Accordingly, your data will naturally be processed as part of this documentation for the period of time required by law.

Complaints. If you make a complaint, you provide us with the data contained therein, and we process this data for the purpose of the complaint procedure.

The legal basis for processing your data in this case is the fulfillment of our legal obligations related to the complaint procedure.

Email contact. When you contact us by e-mail, you naturally provide us with your e-mail address as the sender of the message. In addition, you may also include other personal information in the body of the message.

The legal basis for the processing of personal data in this case is your consent resulting from the initiation of contact with us.

Your personal data provided to us in the course of e-mail contact is processed solely for the purpose of handling your request. The contents of the correspondence may be subject to archiving.

Cookies and other tracking technologies

Our website, like almost all other websites, uses cookies to provide you with the best user experience.

Cookies are small text information stored on your terminal device (e.g. computer, tablet, smartphone), which can be read by our data communications system.

Cookies allow us to:

• ensure the proper functioning of the site you expect,
• remember your login to your user account each time you visit the site,
• remember your settings during and between visits to the site,
• Improve the speed and security of using the site,
• improve the features available to you on the site,
• use analytical tools,
• Use marketing tools,
• display YouTube and Vimeo videos on the pages,
• provide community functions.

For more details, see below.

Cookie consent

Custom cookies. Cookies can be divided into own and third-party cookies. As for our own cookies, we use them for the proper operation of the site, and in particular for the following purposes:

• The proper operation of the contracting process,
• determining whether you are logged in or not,
• remembering your login,
• noting the fact of acceptance of the regulations,
• recovery of abandoned shopping carts.

Third party cookies. Our website, like most modern websites, uses features provided by third parties, which involves the use of cookies from third parties. The use of such cookies is described below.

Analysis and statistics. We use cookies to track site statistics such as the number of visitors, the type of operating system and browser used to browse the site, time spent on the site, pages visited, etc. We use Google Analytics in this regard. The information collected in this regard is completely anonymous and does not identify you. Google LLC’s Google Analytics cookies are used for this purpose.

We also use Google Analytics advertising features, which means that DoubleClick cookies are also used.

The use of Google Analytics services involves the implementation of a tracking code provided by Google in the code of our website. This code is based on cookies, but may also use other tracking technologies.

Details related to Google’s use of information collected through our use of Google Analytics on our website can be found here: https://www.google.com/intl/pl/policies/privacy/partners/.

Using the site involves sending requests to the server where the site is stored. Each request to the server is recorded in the server logs.

Logs include, among others. Your IP address, the date and time of the server, information about the web browser and the operating system you are using. Logs are saved and stored on the server.

The data stored in the server logs are not associated with specific individuals using the site and are not used by us to identify you.

Server logs are only auxiliary material used to administer the site and their contents are not disclosed to anyone except those authorized to administer the server.

Use of data

We use and process the above information in order to use the services provided by cinelight.co.uk and for its marketing purposes, including but not limited to:

• To carry out user registration, order processing and user payments;
• improving and personalizing our marketing efforts. Based on your behavior in the application, actions taken, including the data collected in this way, personalized offers will be directed to you in an automated manner, after you have given your express consent. The legal basis in this regard will be Article. 22 para. 2(c) RODO. At any time you have the right to revoke the consent you have given, this will not affect the legality of the processing carried out on the basis of consent before revocation;
• analysis and better understanding of our users;
• in order to send you information about our service (e.g., via email and online communication channels);
• Providing the user with assistance in operating the service.